1. Processing Time
- Orders are processed within 2 business days after payment confirmation.
- No processing on weekends or public holidays.
- During high-demand periods, processing times may be slightly extended.
- Custom items may require additional processing time.
2. Shipping Methods & Delivery Time
- Standard Shipping: Estimated 3 to 5 business days within Poland.
- Tracking: A tracking number will be emailed once your order is shipped. Tracking availability depends on the chosen delivery method. If a shipping method does not support tracking, this will be mentioned at checkout.
- Currently, we only ship within Poland.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination, weight, and selected shipping method.
4. Shipping Restrictions
- We only ship to addresses in Poland.
- We do not ship to P.O. Boxes or military addresses.
- Customers are responsible for providing an accurate shipping address. Nooré Decor is not liable for delays or lost packages due to incorrect addresses.
5. Lost, Damaged, or Delayed Shipments
- If your package is delayed, please allow extra time for delivery.
- If your package is lost or arrives damaged, contact us within 7 days of the delivery date.
- For lost or damaged items, we will assess the situation and may offer a replacement or refund based on the circumstances.
- Nooré Decor is not responsible for lost packages due to incorrect addresses provided by the customer.
6. Tracking Orders
- A tracking number is provided for all eligible shipments.
- You can track your package on the carrier’s website. If the chosen shipping method does not include tracking, this will be stated at checkout.
7. Returns & Refunds
- For return eligibility and refund details, please refer to our Return & Refund Policy.
8. Contact Us
- For any shipping-related inquiries, feel free to contact us:
- Email: info@nooredecor.com
- Phone: +48-739-454-316
